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Returns, Refunds & Warranty

Returns

All ATPOS products come with a 7-day money-back guarantee. We have put state-of-the-art engineering and best materials in use to ensure our customers’ satisfaction. If, however, you are not happy with your purchase for any reason, simply return the product within 7 days of purchase.

To be eligible for a return, your item must:

  • Be in new, saleable condition
  • Accompany all the original packaging, manuals, etc.
  • Be returned within 7 days of receipt
  • Be Purchased directly from ATPOS Printer Website*
  • This policy is only applicable for Defective/ Dead/Damaged of Arrival products.
  • For software/ user incompatiblity, Accidental Purchase shipping charges wont be refundable and return shipping charges has to borne by buyer. 

* For purchases from authorized dealer/reseller, please contact the centre directly.

If the returned item does not meet the requirements above, there will be a restocking fee or you’ll be issued a store credit instead.

Returns within India. will be eligible for free pre-paid return shipping.

Warranty

The warranty period is 1 year from the date of purchase unless otherwise stated. During the product warranty, if your product malfunctions, it will be replaced limited to ATPOS’s warranty terms and conditions.

To be eligible for Warranty Program:

  • You must be the initial purchaser of the new product from ATPOS or one of the authorized dealers.
  • Product has been properly maintained, not abused, misused, altered, modified, or repaired.
  • Be reported to ATPOS within 10 days of discovering the problem.
  • All work under warranty must be performed by ATPOS.

All returned products must be shipped to our address, We will provide doorstep reverse pickup (** Reverse pickup is only available at major metro cities and reverse shipping charges has to borne by the buyer***), accompanied by a dated proof of purchase.

The purchaser voids this warranty if he, she or others attempt to repair, service or alter the product in any way.

This warranty does not apply in the event of an accident, abuse, improper installation, unauthorized repair, tampering, modification, fire, flood, collision or other damage from external sources, including damage which is caused by user-replaceable parts (leaking batteries, etc.)