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Troubleshooting and FAQ’s

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Test Print

  • Locate the power and feed button of the printer.

  • Turn the printer off.
  • Press and hold the feed button down while turning the printer back on.
  • A self-test will print once you release the feed button.
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Note: If the test print is proper, then please check the Drivers, POS software application settings for setting the paper and print size. 

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  •  Blank in printing?

  • The wrong install for paper- Make sure the paper is installed on the right way as shown below, if still blank please send the printer back to us for checking and maintenance.
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  • Fuzzy in printing?

  • Clean the printing head with anhydrous alcohol or dry Microfibre Cloth.
  • Check the quality of paper, try replacing the paper roll with a new high-quality paper.
  • Set printing as high-density printing according to specification.
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  • No paper feed in printing?

  •  Clean the headgear, make sure there is no dirty things lock the gear.
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